FAQ

Q1: What types of products do you offer?
We mainly provide two collections:

Silk Decorative Paintings: Digitally printed on high-quality Chinese silk with vibrant colors, elegant texture, and rich cultural themes.

Oil Paintings: Original hand-painted works created by young professional artists from Chinese art academies, featuring realistic styles and cultural depth.

Q2: Are the silk paintings handmade?
Our silk decorative paintings are created using advanced digital printing technology on genuine silk fabric. This process ensures vivid color, fine detail, and long-lasting durability. While they are not hand-painted, the use of premium silk material gives the artworks a refined, elegant texture that stands apart from ordinary prints.

Q3: Are the oil paintings original?
Yes. Every oil painting is 100% hand-painted by our contracted artists. No two works are exactly the same, making each piece truly unique.

Q4: Do you accept custom orders?
Absolutely!

Silk Paintings: We support custom designs and bulk production.

Oil Paintings: We offer commission services where our artists can create unique works tailored to your ideas.

Q5: How long does shipping take?
Orders are shipped within 4 business days via international air freight.

Worldwide Free Shipping: Delivery typically takes 7–14 business days, depending on destination and customs clearance.

Q6: What payment methods do you accept?
We accept PayPal and major international credit/debit cards.

Q7: Do you ship internationally?
Yes, we ship worldwide.

Worldwide Free Shipping: All orders are shipped by international air freight, with delivery in 7–14 business days.

Q8: What is your return policy?
We offer a 30-day return policy. Returned items must be in brand-new, unused condition with the protective film intact and original packaging preserved.
To start a return, please contact us at info@magicbear-art.com

Q9: Can I exchange an item?
We’re sorry, we don’t offer exchanges at the moment. You can return your item for a refund and then place a new order for the piece you love. This way, you’ll always receive a brand-new product that meets your expectations.

Q10: Why choose MAGICBEAR artworks?

Premium silk material with elegant texture

Authentic, hand-painted oil artworks by young Chinese artists

Unique cultural storytelling and creative design

Professional quality at affordable prices

Worldwide Free Shipping · 7–14 Days Delivery

30-day worry-free guarantee for returns

Q11: Are taxes and duties included in the product price?
No. All prices listed on our website do not include import duties, VAT, or local sales taxes. These charges, if applicable, are the responsibility of the customer upon delivery in their country.

Q12: Do I need to pay additional fees when receiving my order?
Depending on your country’s customs regulations, you may be required to pay duties or local taxes. We recommend checking with your local customs office for details.

Q13: Why don’t you charge taxes at checkout?
Our company is registered in Hong Kong, which does not impose sales tax or VAT on exported goods. For this reason, taxes are not collected during checkout on our website.

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